“Right off the bat, what I noticed immediately was the volume of the leads but also the management of those leads. Our show-up rate went up because of the training they did with my staff.”
- Dr. Narrell
The Origins of
The Customer Factory
I Have a Team Of Highly-Trained People Who Know How To Get Things Done for Your Practice.
Hiring only 1 in 80 job applicants meet the basic standards I set.
Every Member of Our Staff Meets and Exceedes Those Standards
Personality (must be honest and service-oriented)
Aptitude (must have the ability to observe and follow directions)
Literacy (fast study skills)
Technical skill for the position
Affability (are they a "people person")
Criminal background checks
Reference checks (yes, we check them)
Past production history
Training. Training. Training. We build team member competence starting early - and it never stops.
Once hired, staff apprentice while we train them on several hundred pages of internal management procedures and successful policies.
They each take a course in organizational productivity. (The only passing grade is 100%.)
Next, they learn HIPAA and online data security so as to protect our clients.
Then, they are trained as a specialist in their position in my Staff Training Academy using proprietary materials.
Those who will be doing technical delivery are trained in an additional separate set of guides and top-secret materials that detail exactly how we manage to get such consistent results for our clients.
Finally, we continue to advance their training to keep skills sharp and up-to-date.
The training never stops, so we never stop improving.