“Right off the bat, what I noticed immediately was the volume of the leads but also the management of those leads. Our show-up rate went up because of the training they did with my staff.
- Dr. Narrell
The Origins of 
The Customer Factory

I Have a Team Of Highly-Trained People Who Know How To  Get Things Done for Your Practice.

Hiring only 1 in 80 job applicants meet the basic standards I set.

Every Member of Our Staff Meets and Exceedes Those Standards

  • IQ 

  • Personality (must be honest and service-oriented)

  • Aptitude (must have the ability to observe and follow directions)

  • Literacy (fast study skills)

  • Technical skill for the position

  • Affability (are they a "people person")

  • Criminal background checks

  • Reference checks (yes, we check them)

  • Past production history

  • Drug-testing

Training. Training. Training. We build team member competence starting early - and it never stops.

Once hired, staff apprentice while we train them on several hundred pages of internal management procedures and successful policies.

They each take a course in organizational productivity. (The only passing grade is 100%.)

Next, they learn HIPAA and online data security so as to protect our clients.

Then, they are trained as a specialist in their position in my Staff Training Academy using proprietary materials.


Those who will be doing technical delivery are trained in an additional separate set of guides and top-secret materials that detail exactly how we manage to get such consistent results for our clients.

Finally, we continue to advance their training to keep skills sharp and up-to-date.

The training never stops, so we never stop improving.

Meet Your Executive & Administrative Team

Rosaura Nesbit

Executive Vice President

For Administration

Merle Stepler

Executive Vice President

for Operations

Priscilla McPhaul

Vice President

for Human Resources

Tom Davis

Vice President

for Accounts

Johnny Nesbit

Vice President

for Technical Delivery

Rob LaMontagne

Director of

Business Development

Rain Mooney

Director of

Client Campaigns

Anthony Klarich

Director of

Research & Development 

Suzanne Gibbins

Campaign Manager

Team Lead

Kevin Nelson


Campaign Manager

Michelle Hernandez

Production Assistant

Sunset Kouijzer

Marketing Strategy Advisor

Jan Morgan

Client Services &

HIPAA Compliance Officer

Alex Nesbit

Distribution &

Ad Engagement Specialist

Judith Dignadice

Deputy Production Assistant

But It's Not Only Me... 

Meet Your Service Delivery Team

The Customer Factory

1856 Buford Hwy, Suite 104

Duluth, GA 30024

(678) 905-6949

© 2021 The Customer Factory. All Rights Reserved.

Disclaimer & Privacy Policy