The Origins of 

The Customer Factory

I Have a Team Of Highly-Trained People Who Know How To  Get Things Done for Your Practice.

Hiring only 1 in 80 job applicants meet the basic standards I set.

Every Member of Our Staff Meets and Exceedes Those Standards

• IQ 

• Personality (must be honest and service-oriented)

• Aptitude (must have the ability to observe and follow directions)

• Literacy (fast study skills)

• Technical skill for the position

• Affability (are they a "people person")

• Criminal background checks

• Reference checks (yes, we check them)

• Past production history

• Drug-testing

Training. Training. Training. We build team member competence starting early - and it never stops.

Once hired, staff apprentice while we train them on several hundred pages of internal management procedures and successful policies.
 

They each take a course in organizational productivity. (The only passing grade is 100%.)

Next, they learn HIPAA and online data security so as to protect our clients.

Then, they are trained as a specialist in their position in my Staff Training Academy using proprietary materials.
 

Those who will be doing technical delivery are trained in an additional separate set of guides and top-secret materials that detail exactly how we manage to get such consistent results for our clients.
 

Finally, we continue to advance their training to keep skills sharp and up-to-date.
 

The training never stops, so we never stop improving.