“Right off the bat, what I noticed immediately was the volume of the leads but also the management of those leads. Our show-up rate went up because of the training they did with my staff.”
- Dr. Narrell
The Origins of
The Customer Factory
I Have a Team Of Highly-Trained People Who Know How To Get Things Done for Your Practice.
Hiring only 1 in 80 job applicants meet the basic standards I set.
Every Member of Our Staff Meets and Exceedes Those Standards
Personality (must be honest and service-oriented)
Aptitude (must have the ability to observe and follow directions)
Literacy (fast study skills)
Technical skill for the position
Affability (are they a "people person")
Criminal background checks
Reference checks (yes, we check them)
Past production history
Training. Training. Training. We build team member competence starting early - and it never stops.
Once hired, staff apprentice while we train them on several hundred pages of internal management procedures and successful policies.
They each take a course in organizational productivity. (The only passing grade is 100%.)
Next, they learn HIPAA and online data security so as to protect our clients.
Then, they are trained as a specialist in their position in my Staff Training Academy using proprietary materials.
Those who will be doing technical delivery are trained in an additional separate set of guides and top-secret materials that detail exactly how we manage to get such consistent results for our clients.
Finally, we continue to advance their training to keep skills sharp and up-to-date.
The training never stops, so we never stop improving.
Meet Your Executive & Administrative Team
Executive Vice President
John's wife of 24 years and a veteran administrator with a background in finance.
Executive Vice President
He is an accomplished administrator with a degree in Analytical Mathematics, high-level training in data evaluation and all aspects of organizational operations.
For Human Resources
She has 30 years of successful experience in Human Resources and has earned special recognition working in some of the most demanding organizations in the world.
Finance expert with 20+ years of experience in growing solvent organizations by maximizing revenue.
For Technical Delivery
John's son. Marketing expert who oversees hundreds of thousands of dollars in successful paid online campaigns per month.
Research & Development
Always looking at the horizon and the next big thing, his research is what allows us to provide new and exciting services to our clients.
The incontestable master of our in-house publications. Polina's influence and experience can be felt in every new release we offer to help build your practice.
Graduate of our Staff Academy as a fully trained Campaign Manger, she has helped clients achieve their goals of building their million-dollar practices.
Business Development Specialist
A highly trained and excellent new addition to our staff, Kevin excels in getting your ads working exactly as intended.
Her precision and attention to detail keeps client campaigns running at their peak performance.
Deputy Production Assistant
Specializes in beating production deadlines and providing support that exceeds expectations.
Client Services &
HIPAA Compliance Officer
Fully qualified and trained HIPAA expert with decades of experience working in the medical field.
Ad Engagement Specialist
Video production expert, web developer and content distribution specialist. He knows how to pull the levers of the internet to get any message heard.
President's Assistant and experienced in the field of communication.
Monitors clients' ad campaigns with care and attention.
Knows exactly what's needed to get qualified patients through the door.
Creates ad campaigns that get clicks, sign-ups, and qualified new patients.
In charge of perfecting client's wishes in the field of arts and design.